Once you place an order on our website, we will process it within 2 business days. Our business days are Monday through Friday, excluding public holidays.
We offer multiple shipping methods to ensure timely delivery of your order. The available shipping options and carriers may vary depending on your location and the products ordered. During the checkout process, you will be provided with the available shipping options to choose from.
Shipping rates and delivery timeframes are calculated based on several factors, including the destination, weight, and dimensions of the package, as well as the selected shipping method. The applicable shipping charges will be displayed during the checkout process before you finalize your order.
Please note that delivery timeframes provided are estimates and not guaranteed. Factors beyond our control, such as customs clearance procedures, weather conditions, or logistical issues, may affect the actual delivery time. We strive to deliver your order within the estimated timeframe but cannot be held responsible for any delays caused by these external factors.
We offer international shipping to select countries. If you are placing an order from outside Yemen or Guatemala, please be aware that your package may be subject to import duties, taxes, and customs fees imposed by your country's customs authority. These additional charges are the responsibility of the recipient and are not included in the product or shipping costs.
Customs regulations vary by country, and it is your responsibility to ensure that the items you order comply with all applicable import regulations. We recommend contacting your local customs office for more information before placing your order. In the event that your package is delayed or refused due to non-compliance with customs regulations, we cannot be held liable for any resulting inconvenience or costs.
Once your order has been shipped, we will provide you with a tracking number and instructions on how to track your package. You can use this tracking number to monitor the progress of your shipment on the respective carrier's website.
If you encounter any issues with your order, such as a damaged or missing item, please contact our customer support team within 48 hours of receiving your package. We will work diligently to resolve the issue and ensure your satisfaction.
In the rare event that your package is lost in transit, please notify us immediately. We will initiate an investigation with the carrier to locate the package or provide a suitable resolution. Please note that investigations may take some time, and we appreciate your patience during this process.
Some products may have specific shipping restrictions due to their nature or regulatory requirements. These restrictions may include limitations on international shipping, restricted destinations, or limitations on shipping certain quantities. Any applicable restrictions will be communicated during the checkout process.
We reserve the right to modify or update this Shipping Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically to stay informed about our shipping practices.
If you have any questions or concerns about our Shipping Policy, please contact us using the following information:
33-49 Vernon boulevard, Queens, NY
+1 (347) 512-7800
Please note that this policy applies only to shipping and delivery matters. For other inquiries or assistance, please refer to our Customer Support or FAQ sections on our website.