Returns and Refunds
We want you to be fully satisfied with your purchase. If you are not completely happy with your order, you may be eligible to return the product subject to the following conditions:
- The return request must be initiated within [insert number] days from the date of delivery.
- The product must be unused, in its original condition, and in the original packaging.
- Perishable or consumable items, such as coffee beans or ground coffee, cannot be returned for hygiene reasons.
Please note that personalized or customized products may not be eligible for return unless they are defective or damaged.
To initiate a return, please follow these steps:
- Contact our customer support team within the specified return period to request a return authorization. You can reach us at [insert contact details].
- Provide the order number, a description of the item(s) you wish to return, and the reason for the return.
- Our customer support team will provide you with instructions on how to proceed with the return, including the return address and any additional requirements.
- Pack the item securely in its original packaging, including all accessories and documentation, and ship it back to us using a traceable shipping method.
Please note that you are responsible for the return shipping costs unless the return is due to our error or a defective product.
Once we receive your returned item and verify that it meets the eligibility criteria, we will process your refund. The refund will be issued using the original payment method used for the purchase, unless otherwise specified.
Please allow [insert number] business days for the refund to be processed and reflected in your account. The exact timing may vary depending on your financial institution.
Certain items are non-returnable and are not eligible for a refund unless they are defective or damaged upon arrival. These items may include:
- Perishable or consumable products, such as coffee beans or ground coffee
- Personalized or customized items (unless they are defective or damaged)
- Gift cards or vouchers
If you receive a damaged or defective item, please contact our customer support team immediately. We may request supporting documentation, such as photographs or a detailed description of the issue, to process your claim.
Upon verification of the damage or defect, we will provide instructions on returning the item, and a replacement or refund will be issued, including any applicable shipping charges.
We reserve the right to modify or update this Returns and Refunds Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically to stay informed about our return and refund procedures.
If you have any questions or concerns about our Returns and Refunds Policy, please contact us using the following information:
Mokafé Corp
[Insert Contact Address]
[Insert Phone Number]
[Insert Email Address]
Please note that this policy applies only to returns and refunds. For other inquiries or assistance, please refer to our Customer Support or FAQ sections on our website.